Delivery and returns

Free delivery

Delivery is free in France and Belgium, from your first order and with no minimum spend. For Switzerland, shipping costs are shown at checkout; duties, taxes and any import fees remain the recipient’s responsibility. You receive a tracking link once your parcel is dispatched.

Timeframes

Allow 7 to 10 working days from ordering to delivery, including design, review and printing.

The portrait is first created and checked. The piece is then printed to order in Europe and shipped to you.

A difficult-to-use photo can extend this time: we contact you before production rather than print an approximate portrait.

Order tracking

You receive an order confirmation email, then a dispatch email with the tracking link. If your parcel seems stuck, contact us: we open an investigation with the carrier.

Damaged parcel or defective piece

Take a photo of the problem and contact us promptly. For a print defect, poor likeness, an error on our part or a piece damaged on arrival, we assess your request and, where justified, replace the piece or refund it.

Returns

Personalised pieces. Le World Tour, L’Impérial, L’Académie and Vice City are created from your photo and the details you provide. They therefore fall under the exception to the right of withdrawal in the French Consumer Code and cannot be returned or exchanged because of a change of mind. This exception does not apply in case of defects, an error on our part or a damaged item.

Order changes

Contact us within the hours following your order. As long as your piece has not entered production, we can correct an error in size, colour, photo, name or year.