Terms and conditions of sale
Last updated: 11 September 2026.
Article 1. Purpose and scope
These terms and conditions govern all orders placed on le-favori.com, operated by Anaïs Benkelaï, a sole trader under the French micro-entrepreneur scheme, based at 175 rue du Docteur Bauer, 93400 Saint-Ouen, France, registered under SIRET number 847 956 539 00021.
They apply to sales concluded with consumers within the meaning of the French Consumer Code. Every order implies their unconditional acceptance.
Article 2. Products
LE FAVORI offers personalised T-shirts and hoodies created from the photograph and name provided by the customer. The designs currently offered are Le World Tour, L’Impérial, L’Académie and Vice City.
After ordering, the portrait is created following the artistic direction of the chosen design, then individually checked before printing. Website images are examples of the result; slight variations may occur depending on the photograph supplied and the screen’s colour display.
Article 3. Submitted photographs
By submitting a photograph, the customer guarantees that they hold the rights to it or have the permissions necessary for its use.
The photograph is used solely to design and produce the ordered piece. It is not used for any other purpose, including advertising, without express consent.
LE FAVORI may refuse any image that is unlawful, infringes third-party rights or is offensive. In such cases, the order is cancelled and refunded in full.
Article 4. Ordering and production
The customer checks their order summary before paying. The order becomes binding after payment and is confirmed by email.
The design is created after ordering and checked before printing. If the photograph cannot produce a faithful result, LE FAVORI contacts the customer before production to request another image or offer cancellation and a refund.
An error in size, colour, photograph, name or birth year can only be corrected before production starts. The customer should contact us as soon as possible at anais@le-favori.com.
Article 5. Prices and payment
Prices are displayed in the currency of the selected market, including euros for France and Belgium and Swiss francs for Switzerland. VAT not applicable, Article 293 B of the French General Tax Code.
Payment is made online using the methods offered on the website. The order is only recorded after payment has been received. Products are charged at the price displayed at the time of ordering.
Article 6. Delivery
Delivery is free in mainland France and Belgium. For Switzerland, shipping costs are shown at checkout. Duties, taxes and any import fees charged on arrival are not included in the product price or shipping costs and remain the customer’s responsibility.
The stated timeframe is 7 to 10 working days from ordering, including design, review, printing and transport. A problem with the photograph may extend this timeframe; the customer will be informed.
Article 7. Right of withdrawal
Under Article L221-28 3° of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised. LE FAVORI personalised T-shirts and hoodies, created from the photograph and details provided by the customer, fall within this category.
Article 8. Complaints and guarantees
Products benefit from the statutory conformity guarantee under Articles L217-3 et seq. of the French Consumer Code and the warranty against hidden defects under Articles 1641 et seq. of the French Civil Code.
In case of a defective, damaged or non-conforming product, the customer should write to anais@le-favori.com with their order number and the information needed to assess the complaint. The arrangements for inspection, replacement or refund are set out in the refund policy.
Article 9. Personal data
The processing of personal data is described in the privacy policy. Rights of access, rectification, erasure and objection can be exercised at anais@le-favori.com.
Article 10. Dispute resolution and mediation
In case of a difficulty, the customer must first send a written complaint to anais@le-favori.com.
If no amicable solution is found, consumers may refer the matter free of charge to the consumer mediator appointed by LE FAVORI. The application to join the mediation scheme has been submitted and its payment is being processed. The mediator’s name, address and website will be added to these terms once membership is confirmed.
These terms are governed by French law.